Skip to main content


We hope that you are fully satisfied with our products at all times. Should you ever have a complaint, you are welcome to contact us directly. We will log the complaint and find a suitable solution.

So that we can process the complaint as quickly as possible, please provide us with the following information:

  • Product type

  • Device number

  • Customer number

  • Invoice number

  • Brief description of error

Your contact person for complaint handling is Mr. Helge Rauscher / Department Disposition. You can reach Mr. Rauscher at the following telephone number or email address: